Our client is seeking a Desktop Analyst to come join their well established team based in Huntingdon, Cambridgeshire.
Our client has a team of 80+ staff provides a range of services from digital development and integration to server management and maintenance as well as standard desktop and business application support. On a day-to-day basis, they manage and deliver all the IT systems and services needed by their partners and customers.
Key Responsibilities:
To assist the team with the development and maintenance of new features and facilities for the clients website, intranet sites and business systems, in line with user requirements defined by customers, project managers, or the Digital Manager.
- Participating member of the second line Service Desk team responsible for operating the Desktop support function within the ICT Shared Service providing ICT services to our three partners.
- To support the Desktop Analyst Team Leader(s) in the development and delivery of the ICT Service Plan and Service Improvement planning.
- To provide ITIL second line Service Desk technical support to the user base. (c.1800 staff) and to support Democratic Services Teams with assisting their elected Members with ICT issues.
- To provide technical input and active participation in project work delivery (as required).
- In this role, you will be responsible for providing hands-on technical support to analyse and resolve a wide range of ICT technical queries and issues, in a fast-paced environment and measured against published Service Level Agreements.
Languages:
- Office 365
- Microsoft Azure
- DevOps
- Networking
- Active Directory
- Window Servers
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
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