Your new company
You will be working for an outstanding company who provide cutting edge products and services. They have a unique place in their market sector and lead from the front with innovation. You will be joining a very professional, friendly and stable team, who work to common goals / objectives and share success. Your role will be diverse with no two days being the same. You will be working within a dynamic and fast-paced environment, where team development, data integrity and great customer support are all fundamental to success.
Your new role
Guiding and leading a team of Customer Service Executives in line with company, industry and customer standards.
Leading by example, you will be training, developing and motivating your team and any new recruits.
Supporting the team by setting required KPI standards and re-training where required.
Managing BI reports and analysis data in partnership with the Customer Service Manager and other team leaders.
Attending internal and external meetings and actioning change.
Managing your own portfolio of customer enquiries and orders including some escalations.
Quality Control - checking workloads to ensure individuals are following correct procedures.
Supporting on annual reviews and promotion plan for the team.
What you'll need to succeed
Our client is seeking to recruit a highly talented and professional team leader who is seeking to join a very stable and market-leading organisation. Candidates will need to have experience of managing a team of customer service executives within a fast-paced customer service centre environment.
What you'll get in return
This is an amazing opportunity to join a business and make the role your own and develop a fantastic career. Customer Service Team Leader, Permanent, Full Time, Mon to Fri, Hybrid, £32K PA excellent benefits and parking available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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