IT Support Technician
Cirencester
Up to £35,000
We are seeking an IT Support Technician to join our client at an exciting time, providing essential support for their core products across the UK.
Role Overview:
As part of their MSP support desk, you'll manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime, remote desktop support, and Microsoft 365.
Key responsibilities include:
- Managing support tickets and ensuring SLAs are met.
- Communicating updates during incidents and bridging gaps between customers and technical teams.
- Supporting sales teams and identifying new opportunities.
Required Skills:
- 2+ years' experience in technical support.
- Strong communication, analytical, and problem-solving skills.
- Experience with remote desktop support, Microsoft 365, Intune, networking, firewalls, and telecommunications systems.
- Familiarity with UC/Horizon configuration, WLR, and connectivity setup.
This is a fantastic opportunity to contribute to a growing business and play a vital role in supporting their products.