The Role:
Silcom Recruitment is actively seeking a Service Advisor on behalf of one of our top clients, a reputable motor trade dealership group located in Salisbury. Our client is in search of a Service Advisor to become an integral part of their well-established and high-performing service team.
This is a fantastic opportunity for individuals either with prior customer-facing experience or those looking to start a career in the motor trade, full brand training will be provided.
As a Service Advisor, you will play a vital role in the day-to-day running of the service department, ensuring an exceptional customer experience from initial contact through to vehicle collection.
Responsibilities & Requirements of a Service Advisor:
Act as the primary liaison between customers and the workshop team, ensuring clear communication and a seamless service experience
Greet customers on arrival and perform vehicle check-ins, reviewing relevant customer and vehicle data
Provide regular updates to customers regarding repair status and additional service recommendations
Coordinate with technicians to manage workshop flow and ensure timely completion of work
Maintain accurate records, job cards, and documentation
Deliver excellent customer service both face-to-face and over the phone
Previous experience in a customer service role is essential; motor trade experience is beneficial but not required - full training will be provided
Package:
Salary: £27,000 + Bonus (Realistic & achievable £31,000+ package.
Monday to Friday [8:00am - 5:30pm]
1 in 3 Saturdays [8:30am - 12:30pm]
If you believe you have the enthusiasm, communication skills and drive to thrive in this Service Advisor opportunity, we would love to hear from you.
Don't worry if your CV is out of date — please get in touch and we can help with the rest.