About the role:
As a result of rapid growth plans a fantastic opportunity has arisen for a Microsoft Solutions Engineer to join our team of dedicated technical experts, reporting to the IT Service Desk Manager. This is the ideal role if you are looking to join a successful and growing organisation that can offer you long term career development within a well-established and growing technical team.
This is a full time, permanent role, offering an immediate start for a Microsoft Solutions Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills.
The successful candidate will be required to complete a satisfactory DBS check.
You will be responsible for:
- Responding to and resolving technical queries from end users and VIPs via an ITSM tool
- MDM administration
- Device troubleshooting
- Ensuring Customer documentation is kept up to date
- Working with the team to identify and implement changes to Customer environments
- Providing the highest level of Customer service
- Equipment request handling, device configuration and asset management
- Incoming call handling
- Management of Customer Endpoint protection
- Assist Senior Engineers in implementing best practices across systems
- Dealing with escalations and BAU. Reporting to Line Manager
- Customer site visits where required
Key Skills:
- Experience in administrating M365 including; Intune, Autopilot, Teams management, Exchange management, SharePoint
- Experience working Wi-Fi Technologies e.g Cisco, Meraki
- Experience administrating Active Directory tasks
- Strong people skills and the ability to communicate professionally
- Understanding of networking fundamentals TCP/IP, DNS, DHCP
- Able to use own initiative and follow instruction when directed
- Ability to learn new skills and adapt to new environments
- Extensive experience of troubleshooting a range of devices
- Ability to create detailed and accessible documentation
- Can multi-task and pro-actively manage various issues and conflicting priorities
- Have strong and effective written and verbal communication skills
In addition, the ideal candidate would also have experience in the following areas, however this is not essential:
- MDM (Mobile Device Management)
- Experience in supporting Apple MacOS / iOS and MS Windows
- Familiarity with an ITSM tool
- Phone Management
- Jamf 100/200
- MS-900
Why Academia?
Academia Group is a fast growing, highly accredited, award-winning group of technology companieswith a strong footprint in the educational space. We specialise in supplying software, IT hardware, training and managed service solutions to both public and private sectors.
Established in 2003, we employ 230 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £100m. Our growing customer base means we have now worked with every single university in the UK. Furthermore, as Ranked #1 supplier on many national frameworks, we are growing our provision more so to strengthen our position. We partner with the world's leading technology manufacturers and have the accreditations, certifications and awards to demonstrate our expertise and ability.
Benefits include:
- Gym Membership contribution
- Health Cash Plan
- Life insurance
- Flexible working hours
- Personal development plan with opportunity of progression
- Increased annual leave with length of service
- Day off on your birthday