This London based Local authority are looking to engage the services of an experienced Customer Services Manager for their council housing homes repair team. Applicants must have acquired previous managerial experience coupled with significant experience of running a high performing multi-channel housing centre. Primary duties will include:- Lead the housing resolution customer support team, available to provide back office administration, first tier escalation, inbox management and support with complaints & member enquiries. Provide operational leadership of the team, designing operational plans to translate the strategic objectives set into tangible operational outcomes and service improvements.Excellent communication skills are required.