About us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group's attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"
Role summary:
Acting as an ambassador for the business during both internal & external interactions, deliver upon the broader MEU-UK Living Environmental Systems (LES) and more focused Residential Product / Lifecycle Groups (RPG / RLCS) vision and strategy, through the day-to-day operational delivery and management of RPG / RLCS connected services to drive digital growth.
Skills/Responsibilities:
- Develop and implement the connected services strategy aligned with the overall business goals across RLCS / RPG.
- Conduct market research and competitive analysis to identify opportunities for new connected service offerings and areas of improvements.
- Define product requirements, specifications, and roadmaps for connected services based on customer needs and market trends.
- Collaborate with key stakeholder across RLCS, RPG, PMD Europe and other relevant teams to develop and deploy connected services.
- Develop initiatives to enhance customer experience and satisfaction through connected services.
- Monitor and analyse customer feedback and usage data to continuously improve service offerings.
- Provide support to customer service teams to resolve issues related to connected services.
- Define product optimisation software requirements and roadmap based on customer needs and market trends, considering energy companies and third parties products.
- Lead the development and enhancement of product optimisation software to improve the efficiency and performance of heat pump systems.
- Collaborate with PMD Europe to create innovative solutions that provide real-time analytics and automated optimisation.
Experience:
- Strong understanding of heat pump systems and HVAC industry standards.
- In-depth knowledge of IoT (Internet of Things) technologies and connected services.
- Familiarity with software development processes and methodologies.
- Knowledge of product optimization techniques and software.
- Excellent strategic planning and project management skills.
- Strong analytical and problem-solving abilities.
- Proficient in data analysis tools and methodologies.
- Effective communication and interpersonal skills.
- Ability to collaborate with cross-functional teams.
- Strong organizational and multitasking capabilities.
- Customer-focused with an ability to gather and interpret customer feedback.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Group Income Protection Scheme.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi's very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.