IT Technical Support Apprentice - Level 3
About the employer
You will be working for one of Yorkshires best known Independent Merchant Services companies. This is a great opportunity to join our client's organisation in the role of Epos and Technical Support. As part of their Technical Team, you will need to be confident, friendly and have excellent communication skills both written and verbal. Have a customer focused approach, working well within the team as well as individually. You will be extremely pro-active, self-motivated and be able to provide excellent customer service. The successful candidate will require a high level of efficiency and organisational skills in supporting a growing and very busy company offering a full range of Merchant services and EPOS solutions.
What you will do in your working day
- Demonstration of their services to potential customers in person and remotely.
- Building customised Epos systems in line with customer requirements.
- 1st line technical support to customers, via phone, email, and ticket system.
- Troubleshooting Epos / Technical issues.
- Diagnosing and resolving faults remotely.
- Providing timely and accurate customer feedback.
- Configuration of hardware / software.
- Installation on site.
- Management of own diary to build and install projects within SLA's.
- Stock taking and reporting.
- Stock ordering and management.
Working Week
Monday to Friday; 9.00am - 5.00pm
Total Hours - 37.5
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
GCSE or equivalent 5 GCSE's including English and Mathematics (Grade A*-C/9-4 or equivalent) – Essential
Qualification Gained
Information Communication Technician Level 3
What to expect at the end of your apprenticeship
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. Potential for full time employment on successful completion of the apprenticeship. Transferable skills that are invaluable in the wider world of work.