Company description:
Over the past few years, LKQ Euro Car Parts has developed into something that is much more than the leading distributor of car and LCV parts. While we continue to focus on our customers across our three key markets (trade, retail and collision), stocking over 100,000 different parts and operating from 280 branches across the UK and the Republic of Ireland, our key focus is on our colleagues – we recognize that our people are our greatest asset.
We currently employ over 9,000 colleagues; from logistics and supply chain, to indoor or field based sales, or finance and legal, to marketing, communications and HR - the world really is your oyster when you work for LKQ Euro Car Parts.
As part of LKQ Europe and wider LKQ Corporation, a Fortune 500 company and market leader, there are ample opportunities for ambitious individuals to flourish and grow; both personally and professionally.
Developing our people is part of our core values at LKQ Euro Car Parts; you don't just get a job, you get a career when you work with us. Our teams are committed to championing your success, because when you deliver great, so do we.
Job description:
Job Overview
The Coatings Sales Advisor will support customers by processing coatings sales orders on the LKQ Coatings operating systems. The role will also be responsible for taking inbound sales calls and making regular outbound calls to designated customer bases. The Coatings Sales Advisor will also be required to take daily service calls and/or customer service queries, escalating to second line support
as necessary, whilst upselling any current promotions to customers in turn.
Why work for LKQ
We are a people first organisation – for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We're looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
Key Responsibilities
- Taking inbound calls and making outbound calls to customer base
- Processing sales orders and pick notes for the relevant branch
- Processing inbound e-orders
- Processing mixed paint orders with paint room
- Taking initial customer service queries
- Back-order processing
- Counter sales support where applicable
- Communicating regularly with the Sales Manager
Skills and Experience
- Customer service experience
- Good communication skills
- A strong eye for detail, especially when completing stock back orders and maintaining
- communication at all times with customers.
What we offer
Company Benefits:
- Annual bonus
- Enhanced parental benefits
- EAP
- Pension
- 22 days annual leave
- Hapi-benefits (retail discount)
- Staff discount
Our Bodyshop customers benefit from our range of over 10,000 wet and dry coatings products. We stock all leading brands of coatings, consumables and tooling for the Bodyshop and our dedicated product team, which has over 100 years' combined experience, is constantly striving to bring customers the latest innovative products that support a changing industry.
We also have a market leading Collision range. With over 18,000 SKUs of lighting, mirrors and body panels in stock. Over 510,000 units of stock in our distribution centres and branches! There is also a very wide range of thermal products, the most popular being radiators and A/C condensers. The proposition is also supported by a dedicated collision team.