My client, a well-established business across the UK that has built its reputation on Customer Service and Innovation have a vacancy for a Customer Service Agent at their Mossend, Bellshill site.
What's on offer.
Excellent employee package
- Salary -£25,790 per annum
- Working Week -Monday to Friday
- Office hours -8.30am -5.00pm
PLUS
- 10% matched pension,
- 3x life insurance
- Share Save scheme eligibility.
- Full access to Employee Assistance programme for self and family members
- Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc...
- Personal development and career progression opportunities
- Due to location the successful candidate must have their own transport.
- Candidates with administration only backgrounds will not be suitable.
This position has come about due to promotion.
The ideal candidate
Experience within a customer service role dealing with customers predominantly over the phone, order inputting and order management with experience of liaising with internal partners to ensure needs are met.
Specific responsibilities include:
- Responding to customer enquiries, pricing requests, delivery information and samples by telephone and email.
- Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
- Entry of Quotations, Sales Orders, Samples Requests and Schedules into JDE system.
- Investigating credit requests and additional invoices.
- Preparing Credit notes.
- Ensure that regular and accurate updates are made on company CRM package.
- Liaising with Transport
- Order Book and schedule Clearance
- Checking of Acknowledgements
- Working with external team and customers to promote stocks and increase sales
- Working knowledge in Microsoft applications including email, Excel and Word.
If you would like to work for a leading employer and have the skills and knowledge described, please forward your CV
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