A fantastic permanent opportunity, for a native French speaking customer service person.......
We are looking for someone who can undertake a duel role, getting involved in recruitment and customer service.
The role -
The French Speaking Recruitment Officer will:
- Utilise your exceptional French language skills to create an impeccable end to end customer experience
- Support potential French franchisees looking to take on a franchise and guide them through every step of their journey
- Be the first point of contact for our French customers and consumers
- Build strong relationships with our franchisees both in France and internationally
- In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
- Support colleagues and team members with other non-French country-specific activities as required
Our Customer Service Advisor will have:
- Fluency in spoken and written French
- Experience in a telephone-based customer service role
- Excellent communication skills with a calm, composed manner with a positive, ‘will-do' attitude
- Customer relationship/customer account management experience
- Experience in handling technical or product related customer queries
- Excellent attention to detail and accuracy, ideally with some export administration experience
- An eagerness for problem solving, improvements and delivering solutions
- Confident IT skills including MS office
- Comfortable with occasional travel between sites in Burntwood, Shenstone and Cergy
We offer:
- Salary of up to £29,000 depending on experience
- Permanent contract of employment (Monday to Friday, 38.5 hours, office-based at our Distribution Centre, near Lichfield)
- Company-wide training programme to develop key skills and a supportive and friendly team
- 25 days holiday, plus bank holidays
- Staff purchase scheme – take home products for FREE
- Non-contributory private health care and critical illness cover
- Generous contributory pension scheme
- Life insurance at three times salary
- Employee assistance programme
- A varied and autonomous role with a financially stable business
Do you have the skills, resilience and passion to take on this new opportunity, if so apply now.