Techunite Ltd are recruiting for an experienced Infrastructure Support engineer to join a successful and growing MSP based in London. An MSP background is preferred due to the fast-paced environment and busy service desk operations.
This is mostly a remote role to begin with (with access to a coworking space in London which someone needs to be open to going to occasionally). In the next 12 months the company anticipate getting a permanent office in the Redhill / Gatwick area which will be hybrid (2-3 times a week in the office).
You will have a huge array of support available to you from the service delivery manager and project engineers.
What you will be doing in the role:
- Hardware and Software solutions for including Microsoft Windows (8, 10 & 11) & Apple OS, Office & Microsoft365, Active Directory, remote access, Disaster Recovery & backup.
- Management and support to an appropriate level; servers, networking, SAN infrastructure, virtualised solutions, security, Azure.
- Responding to alerts, ITSM and security tools, together with day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware and supporting SAN storage etc.
- Delivering support responses and technical resolutions in a timely manner in a fast-paced, dynamic environment.
- Assisting in updating and deploying existing and new technologies / installation guides and ensuring client documentation is up to date.
- Customer site visits in London when required.
Key Skills and Experience required:
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Minimum 3 years' experience working working on a busy service desk
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Technical skill set across (at 2nd Line level):
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Microsoft Windows (10 & 11) & Apple OS
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Microsoft Server (2012, 2016, 2019 & 2022)
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Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive for Business, Forms, PowerApps/Flow, PowerBI, Intune/Endpoint Manager/Autopilot)
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Microsoft AD, Windows Server, Exchange Server, RDS
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Hosted Telephony Administration (RingCentral/8x8)
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Server & SAN solutions (Dell/HPE)
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Backup & DR (Microsoft/Veeam/BackupExec/Azure)
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Basic Virtualisation Management (VMware/Hyper-V)
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Basic Networking (Cisco/HPE/Dell)
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Basic Firewall Administration (Cisco/WatchGuard/Fortigate)
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Basic Microsoft Azure
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Microsoft PowerShell & Scripting would be beneficial
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Demonstratable capability with troubleshooting experience and dealing with 1st Line escalations.
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Any understanding of, ITIL v3/v4 principles of Change and Release Management, Service Introduction, Service Asset and Configuration Management would be beneficial.
Perks and Benefits:
- Hybrid remote working with access to a coworking space
- Benefits including Gym Membership, pension, health insurance, annual performance based bonus.
- Company laptop
Please apply for further information and a confidential discussion - 0 7 5 3 1 8 1 3 4 0 8