- Manage an allocation of low value claims.
- Understand Insurance Industry and claims handling.
- Take Individual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards.
- Compliant with all aspects of the WTW financial processes. Adherence of reserving process within given authority.
- Deal with day-to-day client queries competently, and in line with WTW values.
- Understand and comply with the audit process.
- Support and Contribute to the Continuous Improvement Forum.
- A minimum of GCSE's in Maths and English at Level 4 and above
- Experience in a similar role advantageous but not essential.
- Excellent customer service skills
- Strong organizational abilities and flexibility to work in a performance-driven environment managing multiple deliverables.
- Proficiency in Microsoft Office and strong experience with applicant tracking systems.