SF Recruitment are currently recruiting for a Temporary to Permanent Customer Service Agent to be based with one of their clients in the Stoke on Trent area.
This is a exciting, evolving role for the right ambitious person... To be successful within this role you will need to have a true passion for customer service.
The role is a temporary role for around 6 months however this could then become a permanent opportunity for the right candidate.
This role will sit within a small, friendly team reporting directly into the Customer Service Manager with responsibilities including:
- Supporting and advising customers via telephone and email
- Making outbound calls to customers to update each customer on their delivery status
- Managing any incoming queries, issues or complaints
- Billing customers
- Supporting projects where necessary
- Compiling reports
- General administration tasks including system updates, collating business correspondence etc.
The successful candidate for this role must have a great telephone manner, be confident to deal with all customers and issues that may arise, have strong IT skills, including a good working knowledge of Microsoft Office programmes and have the ability to pick up new systems quickly.
Training will be provided however this is a challenging role so you must be organised and have the ability to prioritise your own workload.
Salary: £11.50 per hour
Working Hours - Alternate Weekly Shifts
8:00am-4:30pm / 8.30 am - 5.00 pm Monday - Friday - 40 hours per week
Please only apply if you are available immediately and happy to complete a temporary assignment!