Account Manager (Renewals) - Remote - £15 - £20 per hour - 5-month contract
I am currently recruiting for an exciting software company based in Berkshire who require a Renewal Account Manager to cover for a maternity leave. This is an exciting role working for a brilliant team.
Key Duties:
- Manage a portfolio of renewal accounts. Prepare renewal quotes and follow up in a timely manner
- Advocate customer needs/issues cross-departmentally
- Maintain the renewal cadence of 120-day count down for all renewals
- Negotiate renewal quotes with customers during the renewal process
- Work with the Sales Team on renewals at risk
- Maintain and update renewal forecasts regularly
- Manage and maintain data for accounts, especially within Salesforce
- Exercise independent judgement using tact and discretion
What you will need to be successful:
- 3 - 5 years of experience in a similar position
- Experienced with reading and interpreting complex client contracts Proficient in Microsoft Office
- Professional demeanor with sound organizational and interpersonal skills
- Uses discretion and maintains firm's privacy and client confidentiality
- Works well under pressure; able to manage time effectively in an active, fast-paced environment with multiple demands, shifting priorities and deadlines
- Experience in SalesForce is a plus
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