Customer Service Representative
As a leading manufacturer in the industry, our client is committed to innovation, sustainability, and customer satisfaction.
Role Overview: We are seeking a dedicated and enthusiastic Customer Service Representative to join a great team. In this role, you will be the first point of contact for our customers, providing support and ensuring their needs are met with professionalism and efficiency.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
- Resolve customer issues and complaints with a focus on first-contact resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to ensure customer satisfaction and continuous improvement.
- Provide product information and support to customers.
- Identify opportunities to enhance the customer experience and suggest improvements.
Qualifications:
- Previous experience in a customer service role, preferably in a manufacturing or related industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
What is on Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Employee discounts on company products.
- Health and wellness programs.