- Providing a high level of customer service, ensuring that all calls and enquiries are dealt with in a professional, polite and caring manner, and demonstrating customer service excellence at all times.
- Managing a large amount of inbound and outbound calls in a timely manner.
- Handling claimant enquiries as the single point of contact for claimants and other third parties using the enquiry service.
- Taking responsibility for enquiries from first contact through to conclusion.