Housing Officer (Hybrid) needed in Honiton, £17.59ph PAYE - Reference: 5251342
To provide a customer focused housing options and advice service, preventing and relieving homelessness wherever possible as a priority in line with Homelessness Reduction Act 2017 legislation.
You will ideally have -
- An understanding of current issues in local government.
- Knowledge of the Homelessness Reduction Act 2017
- An understanding of the Devon Home Choice system.
- Awareness of the local housing market and housing providers.
- Knowledge of local statutory and voluntary agencies.
- Accuracy and attention to detail, particularly when working to tight deadlines and managing conflicting priorities.
- Able to work under pressure.
- Have excellent organisational skills.
- Ability to work on own initiative and as part of a team.
- Well developed interpersonal skills.
- Ability to be innovative and creative when identifying ways to prevent homelessness.
- Ability to write clear and concise reports and letters etc.
- Excellent communication skills, including listening, oral and written.
- Competent with ICT packages including Microsoft Office.
- Motivational interviewing skills.
- Analytical, negotiating and mediation skills.
- Ability to build good strong working relationships with colleagues and customers.
- Good customer service skills.
- Resilience and able to deal with challenging situations.
- Ability to be diplomatic, tactful, friendly and empathetic to customers and colleagues.
- Ability to interpret information via the telephone and enter information direct into the computer.
- Ability to build good strong working relationships with colleagues and customers.
- Ability to handle difficult situations involving angry or aggressive callers or visitors.
- Ability to prioritise own workload
- Ability to research, investigate and analyse information
This is a full time role on a temporary contract basis
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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