Advertised by Liverpool Street Branch
Job Title: Front of House Executive
Location: Farringdon
Contract Details: Permanent, Full Time
Hours: 8:30am-17:00pm
Salary: Up to £25,000 annually
About Our Client:
Our client is a prestigious organisation in the heart of Clerkenwell, known for providing exceptional office spaces and excellent customer service. They are currently seeking a proactive and friendly Front of House Executive to join their team.
Benefits & Perks:
- Competitive salary
- Opportunity for growth and development within a dynamic organisation
- Collaborative and supportive work environment
- Company-sponsored training and development programmes
- Generous holiday allowance
- Regular team events and social activities
Responsibilities:
- Provide outstanding customer service and ensure clients feel supported and valued throughout their working day �?
- Greet and welcome tenants and visitors, directing them to the appropriate person or floor �?
- Maintain a tidy and presentable reception area, ensuring it is organised at all times ��
- Receive and sort daily post and deliveries ??
- Develop and maintain strong working relationships with clients, providing ongoing support and assistance ??
- Answer phone calls and transfer them to the appropriate department or take detailed messages ??
- Programme access fobs as requested ??
- Respond to tenants' daily office and building queries, ensuring any maintenance requests are addressed promptly and communicated effectively to the facilities team ??
- Conduct daily visual checks to ensure the building meets the organisation's high standards �?
- Report any maintenance or facility issues to the Facilities Manager and update the maintenance task list ???
- Prepare the building for viewings in a timely manner ?
- Ensure communal kitchens are stocked with supplies such as tea, coffee, and sugar ?
- Maintain effective communication within the team, providing updates on your whereabouts to ensure smooth coordination of tasks and activities ???
- Escalate any tenants' issues or important information to the appropriate channels within the organisation ??
- Assist with administrative tasks, including sorting and forwarding virtual tenant post, organising meeting room bookings, and updating building documentation ??
- Keep the CRM system updated to log client requests and charges, ensuring accuracy in billing ??
- Contribute to the move-in and move-out process for tenants, including inventory creation and assisting with deposit returns ??
- Upload relevant building and client documents to the shared database for easy accessibility ??
Essential (Knowledge, skills, qualifications, experience):
- Strong customer service skills with a friendly and approachable demeanour ??
- Excellent communication and interpersonal skills, both written and verbal ???
- Ability to multitask and remain organised in a fast-paced environment ??
- Proficiency in using Microsoft Office Suite and other relevant software ??
- Proactive and self-motivated, with the ability to take initiative and problem-solve independently ??
Desirable (Knowledge, skills, qualifications, experience):
- Previous experience in a similar front-of-house or customer service role �?
- Familiarity with CRM systems and database management ??
- Knowledge of facilities management and maintenance processes ???
Technologies: Microsoft Office Suite, CRM Systems, Database Management
How to apply:
If you are a friendly and organised individual with a passion for providing exceptional customer service, we would love to hear from you! Please email your cv to
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