Customer Services Administrator
My manufacturing client based in South Cerney are recruiting a Customer Services Administrator working with the Customer Service and Logistics Manager the role will involve working with customers on order processing and any after sales issues. Early Friday finish + 25 days holiday
100% office-based role.
Once trained main responsibilities will include:
- Processing orders in line with company guidelines onto an ERP system
- Responsible for taking and arranging engineer call outs.
- Processing and sending any parts required for repairs.
- Process warranty claims
- Generation of Customer invoices
- Ensures the update & accuracy of data in ERP system.
- Manages stock movements in coordination with logistics and despatch.
- Answers to customers' enquiries regarding processing sales orders
- Cover holidays for other members of the team
The right candidate must have the following skills & knowledge.
- Computer literacy - Microsoft office - word/excel.
- Minimum 1 years office-based customer service experience
- Knowledge of accounting invoicing/sales administration preferred
- Experience of using an ERP system would be beneficial.
In return:
- Salary £25k + upto 12.5 bonus based on performance.
- Hours of work Mon - Thurs 8.15am - 5pm Friday 8.30am - 2pm
- 25 days annual leave (3 days to be saved for Christmas)
- Private Medical Insurance
- Pension
- Free on-site parking
We like to speak to every applicant, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.
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