Do you have
strong customer service experience
? Would you like to join a
growing organisation
with a
fantastic company culture
? Our client is a leading security systems provider who are now looking for a
Service Coordinator
to join their busy team. The ideal candidate will have the ability to
multi-task
, as well as an
excellent phone manner
- The role will involve
liaising with customers
, and
planning/scheduling engineers' diaries
so they can carry out
installations, maintenance, and repairs
Service Coordinator
Permanent
Salary dependent on experience
Monday to Friday, 8:30am – 5pm
Camberley
Service Coordinator
Job Description
- Schedule work orders with suitable field engineers, liaising daily with engineers to ensure service jobs are completed
- Open and maintain customer accounts by recording account information on the ERP system
- Raising and issuing purchase and work orders
- Monitor all service agreements to ensure visits are carried out as per contract
- Resolve product or service problems
- Managing incoming calls and emails from assigned accounts
Service Coordinator
Essential Skills/Experience/Qualifications
- Experience working within a customer focused/administrative position
- Excellent communication skills, over the phone and email
- Ability to multi-task, prioritise and manage time effectively
Service Coordinator
Company Benefits
- Death in service x 3 of salary
- 22 days holiday plus the bank holidays
- Long service rewards
If you feel you're a good fit for this position, please click ‘apply'!