Do you want to work as part of a dynamic team, in a fast growing and market leading company who encourage passion, ambition and collaboration?
My client is looking for a Customer Service Specialist to join their team on a permanent, full-time basis.
Day to day duties of a Customer Service Advisor –
- Provide helpdesk and order fulfilment support and advice, via email and telephone to customers.
- Liaise with third parties to ensure smooth running of the customer ordering process.
- Investigating and offering a timely response to customer enquiries and requirements.
- Take ownership of queries and actions appropriately.
- Ensure customer queries are dealt with and actioned on a regular basis, in line with helpdesk KPI's.
Skills and experience required for the Customer Service Advisor role –
- Previous experience in a customer service environment.
- Able to work independently and as a team.
- Ability to work with clearly defined processes and to meet deadlines and targets.
- Excellent communication skills, both written and verbal.
- Competent with Microsoft packages (Excel, Word and PowerPoint)
Benefits and extra information for the Customer service Advisor role –
- 25 days annual leave, plus the option of 5 unpaid leave days per year.
- Hybrid working (2 days in the office, 3 days remote).
- Private health insurance.
- Health and Wellbeing services.
- Career progression.
- £22,500 salary.
- Monday – Friday shift based rota between 08:00AM - 18:00PM
To apply for the Customer Service Advisor position, please submit your CV below.