Job Title:
Debt and Collection Analyst
Location:
Walsall
Hours:
37 hours per week (Hybrid - 3dpw typically in the office)
Salary:
Up to £40,000 per annum
We are looking for a results-driven and proactive Collection and Debt Analyst to join our team. In this role, you will lead debt collection improvement projects, develop models to forecast revenue generation, and make confident recommendations to enhance current processes. If you are ready to take charge and drive performance, we want to hear from you.
The Role
- Work on debt collection improvement projects to drive performance, providing data and behavioural analysis to assist design of debt strategies.
- Build and develop models to forecast and track revenue generation, cash collections and bad debt risk.
- Make recommendations to enhance current processes and or utilise the debt system to improve performance.
- Manage process champion challengers to improve the effectiveness or efficiency of the debt processes.
- Ensure that system controls are adequate and effective.
- Set up management information and exception reporting to demonstrate system effectiveness.
- Monitor the flow of accounts through the debt systems. Identify & resolve any individual or bulk account issues. Recommend appropriate resolution.
- Maintain auditable change control processes.
- Contribute to change impact analysis on operational systems.
- Liaise with 3rd party suppliers to resolve issues and identify improvement opportunities/system upgrades.
- Maintain good communication/relationships across the operation.
- Work within and enhance the ISO9001 quality framework.
What You'll Need
- Proven knowledge of analysing, manipulating and interpreting data using tools such as SQL Server, QlikView, Microsoft Excel and Power BI.
- Key attention to detail.
- Data literate.
- Able to analyse and accurately interpret data to enable robust decision-making.
- A proven experience of working in a collections and recovery department. Ideally have experience in managing debt systems and processes and ensuring appropriate controls and measurement are in place.
- Experience in running champion challengers to improve process and performance outcomes and working within a culture of continuous improvement is important.
- Experience in system administration ideally a debt collection system.
- Embracing and responding flexibly to changing circumstances
What You'll Get in Return
- Competitive salary of up to £40,000 per annum
- Pension scheme with employers' contribution
- Free Parking on site
- Gym on site
- Cycle to work scheme.
- Employee recognition scheme.
- Focus on learning and development.
- Passionate about career development
- Social events.
REF-214 239