Job Description:
- Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
- Provide support to the Authority's 1st line desk as required to provide answers to the structured questions
- Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required
Experience
- Provide trouble shooting support as required between the Parties and Sub-Contractors
- Proficient in Excel
- Experience in Reporting & Data &
- Experience in helpdesk role.