JC151 - Customer Service Manager
Location – Inverness
Salary – £Competitive + Vehicle Allowance
Overview:
First Military Recruitment is working in partnership with our reputable client who is seeking a Customer Service Manager to join their team in Inverness.
Reporting to an Associate Director, the successful individual will be responsible for managing a complex and technical portfolio of customers and clients, delivering best-in-class customer service, and contributing to my client's customer excellence charter.
Duties and Responsibilities:
Customer experience & engagement:
- Building and maintaining relationships with both customers and contractors.
- Responsible for creating and distributing regular customer communications.
- Conduct regular owners' meetings, in both individual and group settings.
- Plan, attend and manage evening AGM's for portfolio sites.
Portfolio management:
- Responsible for instructing and monitoring both reactive and proactive repairs.
- Manage and co-ordinate customer insurance claims process.
- Conduct regular property visits.
Skills and Qualifications:
- Minimum 2 years - Customer Service background (Call Centre background advantageous).
- Previous experience in a customer service-based role.
- Strong communicator.
- Ability to work well as part of a team.
- Proficient using Office 365.
- Ability to work to targets.
- Works well under pressure.
- Previous experience using a CRM based system is preferable, but not essential.
- Full, clean UK Driving License.
In return our client offers:
- A competitive salary DOE.
- Company pension.
- Working Hours: 35 hour week - Monday to Friday, with a 4pm finish on a Friday!
- The opportunity to contribute to a growing organisation, providing both personal and career development opportunities.
- Fully paid staff lunch once a month.
- Kitchen stocked with essentials.
- Free sanitary products.
- x3 hour back vouchers per year.
- Extra 15 minutes for lunch when it's warm & sunny.
- Complimentary birthday off every year.
- Employee loan scheme.
- Annual profit sharing bonus.
- All expenses paid annual Summer & Christmas nights out.
- Additional complimentary festive leave.
- Group challenges with prizes up for grabs!