Operations Team Leader - Asset Finance
London (hybrid)
£60,000 to £70,000 plus bonus and benefits
Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit an Operations Team Leader within their growing team.
The successful management of the workload within the Asset Finance Department ensuring excellent customer service in line with service level agreements.
Responsibilities:
- Responsible for day to day management of the administration of the Asset Finance team to ensure tasks are performed correctly and in line with service level agreement
- Provide line management, support, training and mentoring to all members of the team ensuring that they have regular one to one meetings with clear objectives set and any training issues identified and flagged
- Ensure team procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank's internal policy
- Dealing with escalations from customers (internal and external) in a timely and efficient way providing consistent and excellent customer service
In the first instance please send your CV in confidence