As the primary clerical support resource for internal and external customers, the Case Administrator will undertake time critical administration tasks to support the progression of claimant referrals through the Personal Independence Payment (PIP)/ Workplace Capability Assessment (WCA) and Specialist Benefits (SB) assessment process, contributing to the achievement of volume, quality and service target performance levels.
Essential Criteria:
- Previous experience in an administration / clerical support role.
- Previous experience in customer service.
- Strong customer service skills.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Analytical and problem-solving skills.
- IT literacy including the ability to type/ data input accurately, and at speed.
- Previous experience using CRM databases.
- Organised and able to manage time productively.
- Flexible and able to adapt and respond well to change.
Desirable Criteria:
- Experience using Power BI.
- Experience of using contact centre technologies.
- Customer Service Qualification.
We are committed to supporting our employees and providing a comprehensive benefits package to help you thrive both professionally and personally. Here's a glimpse of what we can offer you:
- Private medical insurance: A comprehensive healthcare plan. Single cover from 6 months of employment.
- Private pension scheme: A defined contribution pension scheme after 12 months service.
- Extra annual leave: Flexibility to purchase additional holiday days to suit your personal needs.
- Confidential employee assistance programme: 24/7 access to confidential counselling for your mental and emotional well-being.
- Life assurance 3 x salary: A benefit to protect your loved ones in the event of an unexpected loss.
- Salary finance: Access to financial education, loans, and tools to achieve your financial goals.
- Travel season ticket loan.
- The opportunity to buy extra perks such as, Critical Illness Cover, Dental Insurance.
- Long service awards.
- Volunteering. Up to two days each year dedicated to Community Giving.
- Online shopping discounts via Discount Marketplace.
Ingeus is part of global human services provider, APM Group. Our mission is to enable better lives, and, in the UK, we work with government, employers, and local partners to design and deliver services to help create strong societies where people have the independence, knowledge, and know-how to thrive. We deliver services to help people improve their employment, skills, health, and wellbeing. Were purpose-led, passionate, and proud to work with customers and communities to drive social change.
Our culture treats everyone with dignity and respect, ensuring that every individual is comfortable, confident, and recognised for the value of their contributions. We welcome applications from everyone - if you require any assistance with any part of the recruitment process or would like alternative formats, please get in touch with us via email at