Do you have excellent organisation skills?
Are you able to provide excellent customer service?
Then consider the role of RTC Administrator at Reed in Partnership!
What is the role about?
The RTC Administrator supports the Resettlement Training Centre team to ensure the successful delivery of courses for Service Leavers and will provide administrative support more broadly across the CTP training department as required. The Administrator provides an excellent customer service by
telephone, email and to those attending the RTC; enters customer data into several databases; assists the team with preparing training rooms, registration, attendance data management and evaluation of courses; and liaises with training course providers, tutors and invigilators as required. The Administrator will have excellent organisational skills, exceptional attention to detail, experience in
providing an excellent face to face and telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.
Just some of your day-to-day responsibilities will include
- Training Administration - An RTC Administrator will provide support to ensure that training is successfully administered within the RTC, and more broadly across the RRCs as applicable
- Customer Service - An RTC Administrator will provide reception cover in the RTC and will deliver a high standard of customer service via telephone, email and in person.
- Exam Administration - An RTC Administrator will ensure that the end-to-end process for exams is managed efficiently and effectively
- RTC Operational Support - An RTC Administrator will provide support to the RTC to ensure the smooth delivery of courses on site.
- General Administration - An RTC Administrator will also be responsible for a variety of other ad hoc database administration and customer contacts activities, as detailed below:
What's in it for you?
A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Plus much more that can be found on our website
- With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together.
Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.
To be successful in this role, we are looking for someone with
Screening Criteria
- As Security Clearance is required for this role, applicants must have resided in the United Kingdom for the past 5 years and be able to evidence this.
- A minimum of two A-Levels or an equivalent Level three Diploma.
- GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage.
- At least one year's previous demonstrable experience in providing a high-quality customer service both face to face and by telephone in a target driven environment such as a contact centre or retail environment.
- At least one year's previous demonstrable experience of high-volume input into complex databases where accuracy is essential
- Advanced knowledge of Excel and Microsoft Word
Essential Criteria
- Personal interests including interest in people and willingness to learn.
- A very high level of attention to detail with a desire to ensure accuracy, at all times.
- Excellent decision-making skills.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
Desirable Criteria
- Experience of working in a fast-paced performance target driven environment, such experience may include working within the following sectors/fields; Professional Services (Banking, Finance and Recruitment etc) or Retail etc.
- Knowledge of the Armed Forces.
- Knowledge of awarding bodies.
- Knowledge of Training Accreditation system.