Digital mobilisation and training officer

Digital Mobilisation and Training Officer

Salary: £33,000

Location: UK (Mobile role with frequent overnight stays) Position Type: Full-time Company: Compass Group

Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management.

Key Responsibilities:

Technical Support

Provide first-line technical support for software, hardware, and network issues.
Troubleshoot and resolve technical support tickets efficiently and effectively.
Assist with the installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
Document, track, and resolve issues using the IT helpdesk system.

Troubleshooting and Problem Resolution

Diagnose and resolve hardware and software issues.
Ensure accurate recording and closure of all issues.
Escalate unresolved issues to higher-level support when necessary.
Follow up with users to guarantee complete resolution of problems.

System Maintenance and Upgrades

Assist in the installation and configuration of new hardware and software systems.
Perform routine maintenance on IT infrastructure to ensure smooth operation.
Ensure that all systems are regularly updated with the latest patches and updates.
Support the deployment of new applications and systems across the organisation.

User Training and Support

Provide end-user training on hardware and software use, ensuring a smooth transition to new systems.
Develop and maintain user documentation and guides for software and hardware.
Lead workshops and training sessions to improve user knowledge and skills.

Qualifications and Skills:

Educational Background

Bachelor's degree in Information Technology, Computer Science, or related field.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.

Technical Skills

Strong proficiency in Windows and macOS operating systems.
Experience with Microsoft Office Suite and other commonly used software applications.
Knowledge of networking principles and basic network troubleshooting.
Familiarity with helpdesk and ticketing systems.

Soft Skills

Excellent communication and interpersonal abilities.
Strong attention to detail and problem-solving skills.
Ability to work independently and as part of a team.
Customer-focused approach with a dedication to providing exceptional service.

Experience:

Minimum 2 years of experience in a technical support or IT helpdesk role.
Experience in customer-facing roles is highly desirable.
Proven ability to diagnose and resolve technical issues effectively.

Work Environment:

Mobile role within the UK with frequent overnight stays.
Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
Fast-paced environment requiring quick thinking and adaptability.

If you are a tech-savvy professional who thrives in a dynamic, mobile work environment and enjoys solving technical challenges while training others, we would love to hear from you!