The Property Director will be responsible for overseeing the Property Management Team, their objectives, delivery to the customers and Customer Service.
- Overall management and responsibility for the Service Deliverables of the Property Management Team
- Oversees and directs property management activities related to the organisation's diverse portfolio.
- Supervises and directs activities of property management staff, training and coaching as appropriate.
- Responsible for the overall successful operations of properties and works to ensure the department operations meet or surpass industry standards (RICS code etc.) and client
KPI's/SLA's.
- Strong knowledge of property management legislation, rules, and regulations. Good command of people management and managing large and complex developments.
- Prepares and presents departmental reports relating to project performance, goals, standards, benchmarks, etc.
- Maintains good working relationships with clients, finding solutions to problems and their implementation.
- Manage supplier partners to ensure effective delivery of their services.
- Stays abreast of property management and other real estate related industry standards, legislation impacting department and industry practices, policies, and procedures.
- Regularly communicates and cooperates with Asset Management staff on all PM reporting and regulatory issues.
- Ensure client satisfaction and retention.
- High service delivery
- Team engagement
- Provide a 5* Customer Experience
- Collaboration with executive team to deliver against the Customer Experience, Compliance and Project Management objectives.
- Ensure all complaints are responded to in accordance with our complaints process.
- Ensure your department is compliant with GDPR.
- Experience in a similar role
- BA or BSc degree required, MTPI qualified.
- Strong leadership in property management practices and techniques
- Leadership & Demonstrable Management skills
- Passionate about mentoring teams to inspire confidence and results-orientation.
- Outcome-oriented and motivated by performance-based rewards.
- Able to channel different points of view, establish and maintain excellent relationships, and foster team atmosphere with internal staff while achieving key objectives.
- Possess exceptional relationship building and communication skills between internal and external stakeholders.
- Strategic and highly analytical with the ability to take large amounts of information and develop innovative solutions.
- MRICS desirable
- Assoc RICS and IOSH desirable
- NEBOS desirable
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) Ltd wishes you the best of luck in your job search.
Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.