Reporting to the Furniture General Manager, the Store Manager is ultimately responsible for the successful day-to-day running of the Store and the Furniture Department. Store Managers are responsible for building and inspiring high-performance teams of unique individuals who deliver positive experiences for customers on the sales floor and behind the scenes. You will need to make certain that standards of customer satisfaction are maintained at all times thus ensuring revenue is optimised. Most importantly, Store Managers share the Harvey Norman vision with employees and encourage their growth.
YOUR JOB - your tasks will include:
- Human Resources: recruitment and selection; coaching and performance management; roster and payroll management, team development, and training and development.
- Store business operations, including managing profit and loss, special promotions, merchandising, displays and events, facility management, safety, security and banking, ensuring cash handling policies and procedures are carried out.
- Stock management responsibility, trend analysis, and measuring of sales figures.
- Meet and/or exceed store targets as directed by your General Manager and the company.
- Maintain current knowledge of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitions are doing.
- Updating colleagues on business performance, new initiatives, and other pertinent issues.
- Other duties as required to complete the Store Manager role.
YOUR PROFILE - your knowledge, skills and experience include:
- Strong Leader of People.
- Sales and Performance Coaching.
- Problem Solver/Analytical.
- Responsible/Reliable.
- Commercial Awareness & Reporting Skills.
- Marketer/Promoter.
WHY PEOPLE JOIN US
- We're dynamic and growing!
- Fun, high energy work environment.
- Culture of developing and promoting from within the company.
- Our entrepreneurial spirit.
BENEFITS
- 25 days annual leave (pro rata) plus the opportunity to buy annual leave.
- Ongoing training and development opportunities.
- Generous staff discounts.
- Birthday Day off (1 year service applies).
- Long service award.
ADDITIONAL INFORMATION
- This is a permanent contract subject to a six-month probationary period.
- We need our employees to be flexible about when they work, covering store opening hours, attending head office meetings as required, including evenings, weekends and public holidays.
- The Store Manager is the store's primary key-holder and may be called to the store before, during, or after business hours in the event of an emergency.
- Store Managers must be willing to relocate to other national store locations as required.