Job Title: Customer Service Advisor
Location: Preston
Remuneration: £23452 - £29000 OTE
Contract Details: Permanent, Full Time (Mon - Fri 8:30 - 4:30)
Are you someone who enjoys interacting with customers, providing excellent service, and building strong relationships? Do you want to work for a company that truly values their employees? Look no further! We have an exciting opportunity for a Customer Service Advisor within a growing organisation.
At our client's organisation, we prioritise creating a vibrant working environment where you can make a difference. We believe in investing in our employees' development and offer hands-on training and support from experienced trainers. You will be part of a collaborative team, working in a down-to-earth and enjoyable atmosphere alongside like-minded individuals. In addition, we offer performance-based incentives and a competitive KPI bonus structure.
To excel in this role, you should have some experience in sales or customer service and be confident in up-selling. The ideal candidate will be driven by challenges and eager to showcase their abilities. Whether you come from a retail or hospitality background, this is a fantastic opportunity to grow professionally.
Responsibilities:
- Provide excellent customer service, ensuring customer satisfaction.
- Process customer orders with a high level of accuracy.
- Build rapport and establish strong relationships with colleagues and customers.
- Support our external sales team.
- Maximise all sales opportunities.
- Handle customer enquiries promptly and effectively.
Requirements:
- Previous experience in a customer service, retail, or hospitality environment.
- Experience in cross-selling, introducing new products, and selling promotional items.
- Confidence in phone communication with customers.
- Ability to work independently and take initiative.
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Flexibility and a team player attitude.
- Confidence, self-motivation, and enthusiasm.
- Experience in working towards pre-defined KPIs.
Our client offers a range of benefits to employees, including 28 days holiday (inclusive of statutory days), a Company Pension Scheme, Life Assurance, Company Sick Pay Scheme, Bonus Scheme, free parking, long service awards, and loyalty days.
If you are ready to join a supportive and vibrant team that values its employees and offers excellent professional growth opportunities, apply now! Take the next step in your career as a Customer Service Advisor.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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