Role: Dynamics (D365) Support Specialist Rate: £550 p/d Inside IR35 Location: London - 3 days p/w on site Duration: 6 months
Working for a Wealth management firm in London who are looking for 2nd line Dynamics support specialist to help fill a gap in the team.
Experience Required:
- The suitable candidate will have previous experience in an IT Application support role
- Experience of applying logical and systematic trouble-shooting techniques of application support issues.
- Specific experience in CRM support is highly sort, especially for MS Dynamics, Powershell and Automation skillset
- CRM (deep dive) application support (mandatory
- Financial business understanding ideally from working in the financial sector (preferred)
- Experience/knowledge is how messages work and are transmitted
- Knowledge of SWIFT messaging (advantageous)
- Proven track record of Stakeholder management
- End to end application functionality knowledge; be able to demonstrate clear understanding of patterns of business activity, user journeys and application capabilities
- Experience with Microsoft server platform (required)
- SQL (advantageous)
Responsibilities:
- Check and monitor correct running of all applications and processes including start/end of business day checks.
- Investigate and resolve application and business issues relating to applications and processes.
- Resolve high priority issues under the direction of senior members of the application support team.
- Develop full understanding of key applications/business functions.
- Develop business or support reports using SQL and SSRS
- Provide training and guidance to 1st line teams and provide additional support to this function when business volumes demand.
- Escalate problems and errors to 3rd line support or vendor teams and act as problem owner to deliver resolution.
- Improve and enhance application and system monitoring and alerting.
- Perform application implementations and upgrades.
- Provide support and guidance to projects working on new developments of production systems; run and monitor test environments in support of new releases.
- React to ad-hoc requests from the business when appropriate.