My client is seeking an organised, detail oriented person whom can work alongside their quality assurance team. Supporting collaboratively their field engineers. Based at their scenic head office in Ipswich.
Benefits;
Life assurance
Birthday and charity day off
Training and development opportunities
Cycle to work scheme
Private health insurance
The Quality Assurance team is focussed on driving up standards, providing a high-quality service to their clients and working closely with their network of accredited contractors to onboard and upskill them. The external Quality Assurance managers carry out an extensive site audit programme, inspecting the many projects where systems are installed. The QA Support works closely with the QA Support Team Leader in the office to assist the QA field-based team in delivering the highest levels of quality assurance in line with Axter's strategic objectives.
Key Responsibilities and Outcomes
- Receiving, recording and issuing daily quality assurance site audit reports of projects.
- Assisting the QA team's diary management to ensure the effective and efficient delivery of the team's work in line with project programmes.
- Tracking and progressing installer accreditation applications.
- Maintaining the QA dashboard on our central CRM system, updating accurate QA records and pulling off relevant reports to assist analysis of QA workflows and KPIs.
- Dealing with telephone and email enquiries in a friendly and professional manner ensuring the customer receives a high-quality service to optimise our brand and reputation.
- Collaborating closely, communicating effectively and sharing best practice with all colleagues with the aim of achieving Company objectives.
Skills and Qualifications:
- Commitment to delivering high quality customer service.
- Excellent communication skills with colleagues and clients.
- Good organisation and task prioritisation with attention to detail.
- Excellent IT and administration skills (Microsoft Office 365). There will be training in additional bespoke software – QA reporting and Salesforce CRM platforms.
- Ability to maintain accurate data records, consistent filing methods and strict document version control.
- Friendly, proactive and collaborative working methods.
- Ability to remain calm in a fast-paced environment.
For more information, Contact Sian Burke