The Business:
Our client is a friendly, welcoming, innovative agency based in High Wycombe. We create insight led, imaginative, technically advanced retail solutions from entire flagship stores to smaller bespoke executions and everything in between. We are thought leaders who offer an end-to-end design, production, installation, and fulfilment service - providing the entire solution, or any of the component parts individually or combined.
Purpose of the Role:
To have ultimate responsibility for all elements of planning, co-ordination, control and reporting of all maintenance and logistics projects, ensuring that deadlines are met and are fully compliant, within budget, on time and to a high level of quality. Focused on delivering multiple projects with moving deadlines. To lead & mentor the team.
Key Competencies/Characteristics:
- You will be friendly, approachable, dynamic, flexible and passionate.
- You will work well in a team but also have the confidence to drive the business forward on your own initiative.
- You will be a strong people and process manager - being able to structure and manage your team in the most effective way.
- You will be confident to foster strong relationships with your peers in the agency.
- You will be positive, with a 'can-do' attitude and be committed to finding a solution to every challenge.
- You will be an outstanding networker, be able to manage stress well, be participative and inquisitive - embracing the family feel of an agency that we are proud of.
Key Responsibilities:
- Management of all maintenance projects
- Estimate the external and internal resource, and materials requirements needed
- Draw up schedules to meet the deadlines and ensure cost efficiency
- Proactively but calmly communicate any red flags with urgency
- Communicate the costs and schedules to internal departments
- Monitor and improve service levels to internal and external stakeholders
- Ensuring optimum resource during holiday and sickness
- Implement and monitor quality-control programmes
- Identify and implement best practice and cost saving methods
- Assist H&S Lead with Project H&S, Risk and Method Statements
- Manage the administration through the team - scheduling, parking fines, speeding fines, uniform log, travel, training, working permits/passes, out of hours support, job uploads and validation, tracker, working hours, expenses and invoicing
- Manage and review department credit card spend
- Complete vehicle management including logistics and insurance
- OSCAR (PLB proprietary system) management - ensuring the team are updating jobs, all commercial elements, validating photos, RAMS
- Manage, set KPI targets, mentor and develop the teams (full time and contracted)
Candidate Requirements:
Essential skills:
- Calm under pressure
- Strong people manager
- The highest organizational skills
- Solution based thinker
- Attention to detail
- Stakeholder management & influence
- Excellent written and oral communication skills
Key Performance Indicators:
- Monthly stakeholder reporting
- Hitting department quarterly cost budgets
- Client satisfaction (internal and external)
- Accurate and timely timesheets and PO's logged