Our client is a leading distributor of high-quality bicycles and cycling accessories, dedicated to enhancing the experience for all cyclists. With a reputation for excellence and a passion for innovation, they pride ourselves on delivering exceptional service and top-notch products to their customers.
Role Overview
We are looking for a dynamic and customer-focused individual to join the team as a Customer Care Advisor. The ideal candidate will be passionate about cycling, possess excellent communication skills, and have a strong desire to provide outstanding service.
As a Customer Care Advisor, you will be the first point of contact for our customers, assisting with enquiries, resolving issues, ensuring a seamless customer experience and taking customer orders.
Key Responsibilities:
- Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
- Provide knowledgeable advice on our range of bicycles and cycling accessories.
- Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
- Process orders, returns, and exchanges accurately and promptly.
- Maintain up-to-date knowledge of our product offerings and promotions.
- Collaborate with other departments to ensure customer needs are met.
- Assist in developing and implementing customer service policies and procedures.
- Contribute to a positive team environment and uphold company's values and standards.
Requirements:
- Previous experience in a customer service, advisory or a retail or telesales role, even better if within the cycling or sports industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first attitude.
- Proficiency with Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
Customer Care Advisor Salary: Competitive
Location: Milton Keynes
What's on offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and friendly work environment.
- Employee discounts on our extensive range of bicycles and accessories.
- A chance to be part of a passionate team dedicated to promoting the joy of cycling
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.