We are looking to add an additional team member to our Logistics team in the Aberdeen Office. You will be handling incoming calls and emails from customers and be part of the existing team organising effective logistics solutions for our clients daily.
If you have a great work ethic, strong desire for success and the ability to think on your feet and problem solve we would love to hear from you. Earning potential with this role is huge and actually uncapped, if you choose to focus on the commercial element of your desk and bring in new business you will be rewarded with a monthly sales bonus. It is very achievable to earn an additional £1,000 per month in bonuses with high performers earning an additional £5,000+ per month.
The role will be based from our Bridge of Don office, once fully trained Hybrid working will be available
Main Responsibilities Include:
- Providing first class logistics service to our customers across Aberdeen, Dundee and Fife
- Management and handling of all support calls and emails, including full investigation, replication,
- identification of user training issues.
- Training on the use of our internal and external software solutions.
- Considering and planning the most effective route for freight
- Organising the transportation of freight between intermediate destinations
- Tracking the movement of freight using our bespoke software
- Reporting back to clients, keeping them up to date with the progress of goods
- Deciding on the best way to package stock, taking into account factors such as weather, terrain and type of goods
- Taking appropriate measures for the movement of delicate goods and advising customers accordingly
- Checking countries' legal requirements to make sure all the appropriate documentation (eg insurance and customs forms) are valid and compliant.
- Staying up to date with relevant political activities and legislation that might impact the transportation of freight
- Organising payments or processes transactions on behalf of the client, such as freight charges.
- Building commercial network in Scotland, developing relationships with existing customers and prospects
Essential Skills / Experiences:
- A flair for problem solving and troubleshooting.
- Ability to multi-task and prioritise jobs in a constantly changing environment.
- Attention to detail.
- Friendly, enthusiastic and a good team player
- Excellent interpersonal and communication skills
- Ability to remain calm when faced with difficult situations.
- Self-motivated and willing to take the initiative
- Organised, capable and highly efficient to ensure prompt response times
- Previous experience of Microsoft Office 365 with high proficiency.
Desirable Skills / Experiences:
- Knowledge of the shipping / logistics industry
- Previous experience of helpdesk support or sales in a customer facing environment