Customer Relationship Manager
Location: Ruislip, Middlesex
Salary: £32,000 - £40,000 (depending on experience) + Bonus
Hours: 10am - 6:30pm, Monday to Friday (flexibility/overtime as required)
Are you an experienced Client Relationship Manager looking for an exciting opportunity to work with global brands? We are recruiting on behalf of our client, a fast-growing consultancy specialising in promotional campaigns for some of the world's leading brands.
About the Role: As the Client Relationship Manager, you will be the key point of contact for US-based clients, ensuring seamless project delivery and building long-term relationships. You will work closely with the USA Business Development Manager and report to the Head of USA, handling large-scale campaigns while identifying new business opportunities.
Main Responsibilities:
- Manage a portfolio of clients, ensuring smooth project execution and maintaining excellent relationships.
- Oversee the development and delivery of promotional campaigns.
- Upsell and cross-sell services to maximise sales opportunities.
- Coordinate with internal teams to ensure timely and successful delivery.
- Travel to the US for client meetings and expos when necessary.
- Provide training and present to clients, both in the UK and US.
Candidate Profile:
- Proven experience in a client-facing role (ideally within marketing, consultancy, or media).
- Excellent communication and presentation skills.
- Experience managing multiple projects and working to tight deadlines.
- Sales-oriented with a passion for developing client relationships.
- Ability to work across time zones and adapt to the US market.
- Self-motivated and capable of working independently and in a team.
What's in it for You?
- Competitive salary and generous bonus scheme (up to 10% of salary).
- Flexitime to accommodate US clients.
- 23 days holiday (rising to 27 with service), plus bank holidays and a birthday off.
- Private healthcare and access to a wellness app.
- Regular social events and team-building activities.
- Opportunities for professional development and travel to the USA.
This role offers an exciting opportunity to work with some of the biggest brands in the world, helping them deliver large-scale promotional campaigns. You'll have the chance to build a career in a fast-growing, dynamic company with opportunities for development and travel. If you have a passion for client relationships and marketing, and you're looking to expand into the US market, this could be the perfect role for you!
What You Need to Do Now:
If this sounds like the opportunity you've been waiting for, apply today! If it's not quite right for you but you know someone who would be perfect, remember our Refer-a-Friend Scheme with a £100 voucher when your referral secures a permanent role and passes their probation period.
If you're interested in this role, please submit an up-to-date CV. Due to the high volume of applications, if you do not hear from us within 48 hours, please assume your application has been unsuccessful on this occasion.
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Keywords: Client Relationship Manager, Account Manager, Marketing Consultant, Client Manager, Sales Executive, Promotional Campaign Manager, Marketing Account Manager, B2B Sales, Business Development Manager, US Market, Relationship Manager, Client Services Manager, Project Manager, Uxbridge, Ruislip, Middlesex.