Role Overview
The successful candidate will be joining an established team within the property management department. Focusing on residential service charge management of a high profile residential portfolio, working closely with the Client Relationship Managers and Regional Facilities Managers to deliver a complete asset management service to a number of clients.
Key Responsibilities
- Ensure delivery of Property Management Services in accordance with Management Agreements and having regard to Industry Best Practice
- Service Charge block management of a number of mixed use buildings.
- Service charge budget management of blocks. This includes setting of annual budgets and agreement of budgets with clients and leaseholders.
- Lessee notification and S.20 consultation with lessee's regarding major works contracts.
- Ensure that Health and Safety compliance is adhered to by the Regional Facilities Managers and Building Managers.
- Management of site staff including carrying out annual appraisals within the timescales given and conduct regular one to one's.
- Keep the NOC up to date with any site staff changes.
- Act as 2nd reviewer for expenditure invoices.
- Be a point for escalation for leaseholder queries and more complex issues.
- Review on a weekly basis open maintenance jobs and ensure these are closed out in accordance with KPI's.
- Quarterly financial reporting.
- Quarterly site visit with Regional Facilities Managers.
- Environmental performance reporting
- Cross sell the skills and services of the other divisions to existing and potential clients.
- Any other duties appropriate to this role, as required from time to time.
- Attendance at client and residents meetings (may be outside of business hours)
- Oversee insurance claims and ensure they are completed in a timely manner.
- Assist with consultancy pieces
- Set up and mobilisation of new sites as and when required
- Assistance with new business pitches
Key SkillsThey will have previous experience of working in a busy environment and be able to provide a high level of service to, and establish rapport with, clients, leaseholders and Savills' colleagues.
- ATPI (AIRPM) or equivalent industry recognised qualification preferred
- Proven residential service charge block management experience
- Intermediate Microsoft Office knowledge
- Excellent communicator and client relationship skills
- Good time management and organisational skills
- Strong commercial awareness
- Excellent attention to detail skills
- Good financial skills
- Good team player
The successful candidate will have proven residential block management experience, be client facing and looking to build on their residential asset and property management experience including service charges.
This specific role is to focus attention on a buildings in Central and SE London, which require a dedicated daily management service. We are looking for a candidate with drive and growth potential whom the business can grow around, who will be supported by the more experienced members of the team.
A good team player is imperative to this role, as is the ability to build relationships with lessee's, residents associations and clients.
Team Overview
Working within one of the Block Management Teams that consists of the Team Leader, Facilities Manager(s), designated client accountant(s). The team reports into the Head of Block Management.
Find out more about Savills offer
Recruitment agencies
Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.
Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.