Hours/Rota:
40 hrs per week over 5 days, 3 week rolling rota. Monday - Friday 9am - 6pm working 1 Saturday in 3.
Role Overview:
A pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to the standard and to assist in the prompt letting of the properties at the respective site.
Desired Skills & Experience:
- Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential
- Previous leasing experience is essential
- Awareness of H&S requirements on site and a demonstrable ability to implement H&S when required
- Strong experience working at business/private events would be beneficial
- Previous experience of working in a team
Responsibilities will include, but are not limited to:
- Deliver the expected customer service strategy and standards.
- Conducting viewings and support with lettings journey
- Work closely with the Lettings Manager to ensure properties are presentable for letting
- Manage in-bound leads using Salesforce, and ensure prospective customers are kept in contact with available properties
- Provide effective feedback to lettings managers with customer feedback via Salesforce