A new role available working for a housing provider within the maintenance department.
30 hours per week available for six months.
The Service Delivery Co-Ordinator's main duties include supporting Managers with planning all aspects of the repairs, voids and planned maintenance works, dealing with residents, operatives and sub- contractors, working with the IT systems, managing operative's diaries and general administration Team. You are responsible for the first point of contact from the customer dealing with day to day enquiries.
- To receive calls, emails and web chat enquiries directly from customers and maintain communications through to job completion as part of the BCHG Repairs Hub.
- Following job notification, diagnose and record in the Job management system then plan & mobilise internal / external contractor resources having a strong focus on First Time Fix, ensuring an efficient service is delivered.
- To manage and co-ordinate the workload of employees and monitor outputs against performance and quality targets, ensuring compliance with work specifications and statutory duties.
- To ensure that the trades staff and contractors communicate in a timely and accurate manner about the progress of work, to schedule their workload efficiently and effectively.