Castlefield Recruitment are currently recruiting an IT Service Officer to join an expanding organisation in Liverpool. The role is a permanent, on-site position.
The Role:
- Provide technical support across a range of end user devices, including changing passwords, troubleshooting and setting up new users
- Utilise knowledge of software such as Windows, and O365 as well as hardware such end user devices
- Maintain and update IT asset records, keeping note of any additions and disposals
- Ensure support documentation is maintained for all fault fixes and requests
- Ensure risks are identified and managed within IT applications
- Provide excellent service and communicate issues to team members
- Implement solutions to issues, and escalate these issues when required
The Person:
- High levels of personable communication and customer service
- Ability to present technology and solutions in a clear and concise manner to audiences
- Experience in hands-on IT fixes