Ashberry Recruitment are looking for an organised, efficient Internal Sales Support Coordinator specialist to be responsible for administrative duties and assist the sales department.
Key Responsibilities and Accountabilities
- Initially deal with all new enquiries, from phone, email and web site enquiries
- Prepare initial budget quotations or more in depth proposals and liaise with the relevant salesperson on the enquiry - specific product training will be provided
- Manage the CRM system, updating with all new leads/enquiries/contacts and opportunities progress
- Develop the skills via training to eventually provide client demonstrations of our video wall technology
- Actively follow up with customers on opportunities
- Actively promote annual maintenance contracts and ensure all annual renewals are delivered and followed up
- Liaise with all staff and assist in the efficient running of the business
- Ensure customer service satisfaction and good client relationships
- Contribute to social media and to our continual web site development (we have a retained external web site company and PR consultant)
- Manage our email campaigns to our CRM client database
- Liaise with admin on client order processing
- Other tasks that may be required from time to time to support the business
- Potential for occasional assistance at exhibitions
Requirements:
- It is essential that the candidate is comfortable working on their own in an office environment for periods of time
- To be successful in the sales support role, the candidate should have good time management and organisational skills. They should also demonstrate excellent interpersonal, communication, and customer service skills
- Essential to have excellent computer literacy and MS Office 365 skills, particularly word processing for proposal preparation
- Some form of IT/technical awareness or experience working with IT/technical products would be a distinct advantage