Customer Service Advisor
- Job Type: Full-time
- Location: High Wycombe
- Salary: £26,000
We are seeking a Service Advisor with exceptional communication skills and a customer-focused approach to join our team. The successful candidate will be an organised multitasker, an excellent administrator, and a respectful team player. This role involves building strong customer relationships, scheduling service appointments, and supporting the Service Manager in various administrative tasks.
Day to Day of the Role:
- Build and maintain strong rapport with customers, ensuring a friendly, welcoming, and helpful approach in all interactions.
- Handle incoming calls and online bookings, scheduling service, repair, and MOT appointments as required.
- Discuss and listen carefully to customer requirements for vehicle servicing, both at the point of booking and upon vehicle arrival.
- Manage courtesy car bookings and ensure they are ready for customer use.
- Assist the Service Manager with planning and scheduling work for workshop technicians and preparing workflow plans.
- Order parts from suppliers for upcoming jobs and work in progress.
- Maintain clear communication with customers about the status of their vehicle service, fostering trust and confidence.
- Track jobs in progress, liaising with technicians and customers, and provide updates on inspection videos, MOT reports, and additional advisory work.
- Prepare invoices and ensure vehicles are ready for customer collection, including washing, sanitising, and adding sweet gifts.
- Use CRM systems to attract new customers and maintain communication with existing customers regarding service needs and special offers.
- Utilise garage management software to report on lost opportunities, quotes, and non-booked service & MOT advisories.
- Ensure accurate stock levels in stores and order replacement parts and consumables as needed.
- Maintain a warm and welcoming atmosphere within the service reception and showroom.
Required Skills & Qualifications:
- Excellent communication and customer service skills.
- Organised with the ability to multitask and high attention to detail.
- Good written skills for producing estimates and invoicing.
- Problem-solving abilities and able to work on own initiative.
- Team player, respectful, reliable, and computer literate.
- Proficient in Microsoft Office and TechMan Garage System Software (preferred).
- Full UK Driving Licence held for at least two years.
Benefits:
- Competitive salary based on experience.
- Quarterly bonus based on profit targets achieved.
- 20 days holiday, rising to 23 days after 3 years, plus bank holidays.
- On-the-job training with mentorship during induction and external professional training as needed.
- Full Pension Scheme with Aegon Retirement Choices plan.
- Death in Service Insurance providing 4x salary to beneficiaries.
- Uniform provided with additional allowance for work trousers and shoes.
- Free MOT for own car each year and discounts for repairs.
- Discount plan on Servicing & Repairs for friends and family.
Hours of work Monday to Friday 08:00 – 17:30 1 Hour break Occasional Saturday 08:00 – 13:00 (Max x 4 per year)
To apply for the Service Advisor position, please submit your CV.