A leading company in the beauty product sector, committed to delivering exceptional customer experiences and innovative solutions. As a Customer Service Administrator, you will play a vital role in maintaining a customer-centric approach and supporting the team.
If you have a passion for customer service and possess the skills to excel in a fast-paced environment, we want to hear from you.
- £23,000 annum + £1k annual bonus
- 25 days annual leave + bank holidays (3.5 days reserved for xmas)
- Auto enrolment pension contributions
- Contributory private healthcare plan
- Staff Discount on company products
- 1 x Paid volunteer leave day per year
- Eye care – Contribution towards eye care
- Full time Mon-Fri 09:00-17:30 – no hybrid
Responsibilities:
- Support the sales team in various account-related processes, ensuring smooth operations and customer satisfaction.
- Develop an excellent and authentic rapport with customers and suppliers, fostering strong relationships built on trust and mutual success.
- Answer incoming calls on the main switchboard, providing prompt and professional assistance to callers.
- Assist customers across marketing, sales, and training, addressing their inquiries and offering expert advice on our products and ranges.
- Redirect calls to the appropriate departments or individuals as needed, ensuring efficient communication and resolution.
Experience and Skills:
- Previous experience in a customer service role, demonstrating your ability to deliver exceptional service and maintain professionalism.
- Strong customer orientation and outstanding communication skills, enabling you to effectively interact with customers and colleagues.
- Enthusiastic, high-energy, and motivated, with a passion for providing outstanding service in a dynamic environment.
- Attention to detail and highly organised, ensuring accuracy in all tasks and maintaining efficient workflows.
- Ability to work collaboratively in a small team, adapting to a fast-paced and dynamic work environment.
- Excellent communication skills, allowing you to effectively engage with both external customers and internal stakeholders.