The Role
Working within the Operations Department providing support to the Client Management
teams for proactive management of a portfolio of clients.
To deliver exceptional Client service, maintain internal and Client relationships and effectively identify any risks to prevent loss of income and reputation to our business.
Responsibilities:
Credit Control
- To deliver and maintain proactive and effective collections processes (as per company policy), thus delivering excellent service to the Clients.
- To ensure collection and follow-up calls are made within agreed timescales.
- To ensure adequate levels of verification are always maintained on the client ledgers.
- To record and maintain up-to-date debtor contact details
- To record and maintain debtor diary and collection notes on the operating system.
- To assist the data processing team by obtaining remittance advice and allocation details for expected debtor receipts.
- To identify any sales ledger queries with work closely with the Client Management teams to ensure that Clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action.
- Maintaining first-class Client relationships, ensuring that excellent levels of service are delivered so that Client satisfaction levels remain high.
Risk Management
- To ensure the security of funds at all times, minimising client losses and bad debts.
- To work closely with the Client Management teams in reviewing and scrutinising debt collectability and recoverability daily.
- To provide regular feedback to the Client Management teams about any debt issues that may impact security or client retention.
Skills Required
- 1 years experience in Credit Control/Collections
- Strong customer service skills
- Ideally, have some knowledge of Invoice Finance