Team Leader

JOB TITLE: CONFIGURATION TEAM LEADER

DEPARTMENT: SUPPLY CHAIN

RESPONSIBLE FOR: CONFIGURATION TEAM

REPORTING TO: CONFIGURATION SUPERVISOR

WORKING HOURS: 13:45 - 22:15, MON TO FRI

ALLOWANCE: Late shift allowances of £1,144 per annum paid in 12 equal monthly installments.

ROLE OVERVIEW

A Configuration Team Leader at CDW UK is responsible for leading, driving, developing and supporting a team of skilled technicians, within a fast paced, highly dynamic environment. High standards are required to ensure our products are received by our customers' right first time, on time. Team leaders will be accountable for ensuring processes are followed, reviewed, improved and amended where possible. Working alongside the team to drive results, engage and motivate, and support and develop a team of highly professional Technicians.

MAIN PURPOSE OF JOB

• To lead and drive a team of skilled technicians, responsible for the motivation and morale of that team
• Leading from the front, working alongside Technicians to show best practice and champion organised and efficient working
• Support the allocation of workload, ensuring Co-ordinators are always aware of priorities and urgent requirements
• Help with Scheduling project work to ensure correct expectations are set and timescales are met
• Ensuring housekeeping standards are kept to a high level at all times
• Responsible for ensuring a team within the Configuration centre is at all times working in a cost effective and efficient manner
• Helping to ensure accurate and efficient processes are created and followed
• Ensuring that the Department and Team are continuously developed and promoted in line with the company's vision for the future
• Working closely with other NDC Team leaders to help ensure all required items and orders enter and exit the department in full and efficiently
• Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas
• Investigation and remediation of issues and process failures, the priority being customer expectations
• Identifying skills gaps and reporting them to the Config Supervisor and training team, working to ensure gaps are filled and training is completed and signed off according to the defined processes
• Some Quality checking of configuration orders
• 1 to 1 meetings with technicians
• Annual performance plans with technicians

KNOWLEDGE AND EXPERIENCE

• Previous experience leading a team
• Strong Microsoft Office skills, preferably including: Excel, Outlook and Word
• Strong written and verbal communication skills
• Customer and sales facing with the ability to communicate effectively and appropriately with both
• Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times
• Experience with assuring quality standards are met at all times
• An understanding of how the department affects other CDW departments and customers

DESIREABLE ATTRIBUTES AND EXPERIENCE

• A level of experience working in a fast paced technical environment
• An understanding of an organisational structure from a commercial perspective
• Experience as a configuration technician would be an advantage
• A passion for the IT industry in particular providing pre delivery configuration of customers equipment
• An understanding of the industry, and the role that CDW plays, including its customer base
• Business management skills with a total commitment to the highest levels of customer service

PERSONAL ATTRIBUTES

• Excellent organisational and communication skills
• Must have a strong work ethic and show commitment to CDW
• Motivational, an ability to get the best from the team even during high volume periods
• Professional
• Honest and hardworking
• Self-Motivated and proactive
• Excellent attention to detail
• Proven record of reliability, responsibility and a solid work ethic
• Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors
• Capable of multi tasking, efficiently managing time and resources
• Ability to work to challenging deadlines
• Have a desire for continuous development and improvement of self, team and Department
• A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner
• Must posses a proactive approach to problem solving at root cause, with a can do attitude
• Multi-functional team player experienced in all aspects of general team work
• A good understanding of CDW as a business and its goals and visions for the future