Property Services Assistant
- Job Type: Full time hybrid (2 days per week in the office)
- Location: Guildford, GU7
- Salary: £13.31 per hour (PAYE) / £16.31 (LTD UMB)
- Contract: Ongoing temporary booking
We are looking for a Repairs Helpdesk Administrator with a strong background in customer service and experience in a similar role within a Residential Social Landlord (RSL), local authority, or main contractor. This role is essential in supporting the residential team to deliver a comprehensive property maintenance service.
Day to Day of the Role:
- Be the first point of contact for all administration supporting the residential team.
- Facilitate the delivery of planned, programmed, reactive, and other property maintenance works.
- Prepare, maintain, and review a list of approved contractors for various maintenance works and appoint contractors for specific tasks.
- Liaise with customers regarding property-related matters and place orders for works using a bespoke computerised order system.
- Ensure contractors are promptly and properly instructed and maintain records of all works undertaken.
- Assist in the payment process for all property-related invoices.
- Order and administer scheme-related requirements.
- Assist in the management and processing of communal buildings insurance claims.
- Carry out additional administration and record-keeping for the department as required.
Required Skills & Qualifications:
- Previous experience in a repairs helpdesk role with an RSL, local authority, or main contractor will consider candidates with a strong customer service background
- Excellent customer service skills.
- Proficiency in using computerised order systems.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Good communication skills, both written and verbal.
Benefits:
- Competitive hourly rate.
- Hybrid
- Opportunity to contribute to a vital service within the community.
To apply for this Repairs Helpdesk Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.