We have a fantastic opportunity for a Conference and Review Support Officer at Oldham Council. This is a full-time temporary role for the next 3 months, with the possibility of extension.
What is the role?
Oldham Council are looking for a Conference and Review Support Office, to provide effective and comprehensive co-ordination and support to Child Protection Conferences and Children Looked After Reviews which are attended by parents and multi-agency professionals. These emotionally charged meetings require high quality customer service, distribution and collation of documents from a range of professionals and accurate minute taking and recording of outcomes on the case management system to meet our statutory duties. To work as part of the children's business services support team and contribute to excellent service delivery through the provision of more specialist/technical administration duties.
What are your responsibilities?
- Organise the dates, locations, and preparations for Child Protection Case Conferences and Children Looked After Reviews including receiving family members and multi-agency partner representatives.
- Ensure all key documents are collated from and distributed to professionals and families in a timely manner.
- Responsible for producing accurate, high quality and professional minutes in conferences and reviews, and under Public Law Outline which may be reviewed by the courts and other external bodies.
- Analyse and validate service specific information, requesting additional details or clarification, or chasing progress on issues or outstanding information, as required.
- Use computer packages and systems, entering and retrieving highly confidential and sensitive information on the internal case management system and managing this information securely.
- Update and retrieve information from a range of systems/spreadsheets, manipulate data, including using formulas, and create non-standard reports.
- Assist with developing and introducing new office and information systems, plus maintenance of effective and efficient office and information systems, including undertaking checks for compliance where necessary.
- Responsible for investigating anomalies / discrepancies and propose a course of action.
- Provide good customer care and anti-discriminatory practice.
- Respond to complex queries through developed knowledge and understanding of the service area.
- Formulate routine responses and acknowledgements to correspondence and where appropriate take initiative on behalf of the service.
- Carry out investigations into complaints in line with corporate procedure and escalate where appropriate.
- Working flexibly and at pace to competing and changing priorities and demands, adhering to strict deadlines.
What skills do you Need?
- Must have previous Conference and Review Support Officer experience.
- Excellent people skills, as you will be speaking to the public / clients, and other members of staff including managers.
- Strong Minute Taking experience will be required
- Very Strong IT skills, as you will be using Microsoft office and other internal IT Systems.
- Knowledge of the Data Protection Act, and excellent attention to detail will be required.
Next Steps:
To receive a full job description please apply below or email your CV to