Would you like a
Customer Service Advisor
role within a
supportive, friendly team
in a business that
makes a difference
, offers
hybrid working
and
early finish on Fridays,
and that puts an
emphasis on looking after its staff - valuing your ideas?
Do you pride yourself on
taking ownership of queries and issues,
seeing them through to a successful conclusion?
A well established, industry leading non-for-profit organisation are looking for a
Customer Service Advisor
to join their
collaborative
client facing team. In this
fast paced, busy role
you will be responsible for providing an
efficient and seamless support function
to customers across the UK via phone, e-mail and letter,
providing empathy
- Your ability to
priortise, multi-task and adapt to urgent situations
will be very important, along with your
impressive attention to detail
and
strong written and verbal communication skills
As
Customer Service Advisor,
your new role will involve:
- Being a point of contact for all customers throughout the UK providing over the phone and email advice and support
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-mail through a creative approach
- Keeping both customers' accounts and own records accurately updated on all systems ensuring the quality of information is maintained
- Supplying costs and charges for equipment, helping the client to understand which service they require
- Liaising with site contacts to clarify information and check assess for deliveries and collections
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
- Cross-selling and promoting additional services
- Using the CRM database and client portal to manage requests for services
I'm interested in speaking with candidates who have experience working as a
Customer Service Advisor; Customer Service Administrator; Customer Service Executive, Associate, Agent; Customer Services Advisor, Executive; Call Centre Advisor, Agent
or
Contact Centre Advisor, Agent
in a
highly pressurised environment
, and who possess the
essential ability to multi-task and take ownership
of all queries and issues from customers -
in a sensitive and empathetic manner. Solid IT skills in MS Office (in particular MS Excel)
are important too along with experience using a
CRM database.
Salary for this position is c. £26,000 p.a. (depending on level of experience).
Benefits include up to 10% bonus, hybrid working from home, great pension contribution, free parking, team lunches / dinners, early finish on Fridays and private healthcare insurance.
The business offer free parking on-site at their offices. If you're taking public transport the offices are easily accessible via bus. The nearest train station is 15-20 minutes walk away.